Frequently Asked Questions (FAQs)
WHAT IS LIHEAP? (Low Income Home Energy Assistance Program)
This Fuel Assistance Program is designed to provide relief to those households that are most vulnerable to high home heating costs. Massachusetts’ LIHEAP targets assistance to households with the lowest incomes and highest average energy costs. It is intended to help defray the cost of heat during the winter months,November 1 – April 30 of each year.
WHO IS ELIGIBLE TO RECEIVE FUEL ASSISTANCE?
Homeowners and tenants whose gross yearly household income falls at or below the income guidelines may be eligible. (Most state and federally subsidized units are NOT eligible, but check with WCAC to be sure.)
DO I GET A DISCOUNT ON MY HEATING BILL?
If you are eligible for LIHEAP and fall within the income categories used by the utility companies, you may be eligible for a discount with them also.
PLEASE NOTE: Discounts are not offered by delivered fuel companies ( oil, propane, wood, pellets). Discounts are also not available for customers with municipal-owned utility companies.
SHOULD I PAY ANYTHING ON MY HEATING BILL IF I AM ELIGIBLE FOR FUEL ASSISTANCE?
Absolutely. Always make a payment when you can. The LIHEAP benefit is meant to HELP with your heating needs, NOT to pay the entire bill.
WHAT IS THE CONSUMPTION BENEFIT?
Households with very high heating needs may be eligible for an additional heating benefit.
CITIES/TOWNS SERVED: Worcester, Auburn, Boylston, West Boylston, Brookfield, East Brookfield, West Brookfield, North Brookfield, Charlton, Douglas, Dudley, Holden, Leicester, Millbury, Oakham, Oxford, Paxton, Rutland, Southbridge, Spencer, Sturbridge, Sutton, Warren.
If you do not live in one of these towns, please click this link to see which agency to contact:
HOW WILL I KNOW IF I AM ELIGIBLE FOR BENEFITS?
Once you are determined eligible for fuel assistance, you and your fuel provider will be mailed notification of your benefit level. You may also call the automated phone system at (508) 754-7281 to get the status of your application. You will need to know your social security number to access information concerning your application. The automated phone service is available 24 hours a day 7 days a week and is designed to tell you the amount of your benefit, and list the payments made to your heating account.
Please Note: Fuel assistance can only pay for the cost of the heat you actually use for the winter months. If the cost of heating your home is less than your benefit amount, we can only pay that amount. Unused benefit amounts are returned to the funding source.