Through the Volunteer Income Tax Assistance (VITA) program, IRS-certified volunteers prepare taxes and specifically look for tax credits the household may be eligible for, such as the Earned Income Tax Credit (EITC), Child Tax Credit (CTC), Circuit Breaker Tax Credit,  and others. Utilizing the free tax preparation services allows families to retain their full refund, avoiding typical preparation fees which can often cost hundreds of dollars.

For 2024, WCAC’s Volunteer Income Tax Assistance (VITA) program will open on January 30th and run through the tax deadline of April 15th.  Requests for free tax preparation by WCAC are accepted for individual taxpayers or households making $64,000 or less within Worcester and 45 surrounding towns in Central Massachusetts.

Appointments for face-to-face tax preparation with IRS-certified volunteers will be available to book by preferred time slot beginning January 15th.  Appointments will begin the last week of January and be held at WCAC’s main office at 18 Chestnut Street, Worcester. (Please utilize One Maple Place in your GPS for VITA site entrance and parking.)  Additional in-person appointments will also be available at the Jacob Edwards Library, 236 Main Street, Southbridge; at WCAC’s Head Start Center, 116 School Street, Webster; and WCAC Head Start Center, 70 Winslow Ave, Leicester. A fully online tax preparation process is also available again this season should you be unable to come in person or prefer not to.


  • Book your own in-person appointment online available after January 15th.
  • Voicemails requesting an in-person appointment left at 508-754-1176 ext. 171 will be returned in late January when seasonal staff begin.



Additional appointments available through WCAC’s partners in the Worcester Free Tax Service Coalition. Additional details available here.

  • If you prefer to submit and complete your VITA return online by working with a tax preparer virtually, using GetYourRefund on January 31st.

File your tax return at no cost directly with the IRS/MASS from your home with your computer or phone. It is a pilot program that is not available until mid-March. There are limitations on the scope of this program – see here (*). But if you are interested to wait to participate in this pilot, please email us at