IF YOU ARE IN AN EMERGENCY SITUATION:

If you are facing no heat, a shut off notice from a utility or are nearly out of fuel…

  • Contact our office immediately by phone or in person. (508.754.1176 follow LIHEAP menu)
  • YOUR APPLICATION MUST BE COMPLETE!
  • We will need a copy of your shut off notice.

Heating System not working

  • Tenants must contact their landlords
  • Homeowners may be eligible for emergency repair funds through the HEARTWAP program. Contact the office for more information.

If you are in a no-heat situation outside of our regular business hours, please consider the following:

  • Check with your local authorities or Call 2-1-1 to find warming centers or shelters near you.
  • Pay attention to storm-related information through the media.
  • Sign up for Emergency Notification text messaging in your community or with the State.
  • Individuals with disabilities and special needs can often register in advance in their communities for services during a crisis.
  • Visit READY MASSACHUSETTS for details about emergency preparedness and resources.
  • During extremely cold weather and storm emergencies, communities provide emergency shelter opportunities.
  • Using ovens and unsafe space heaters for heat is never recommended. PLEASE shelter with neighbors, family or friends if possible.
  • During extreme cold, leave your faucets on a drip or trickle to keep the pipes from freezing.
  • America Red Cross Provides Disaster relief: (800) 564-1234 (not for fuel emergencies—but extreme storms, fires etc.)
WCAC is on the move

WCAC will be relocating soon but not just yet! Please continue to visit our main office on the 2nd floor of the Denholm Building, 484 Main Street, Worcester. Lobby hours are 9 a.m. - 4 p.m. weekdays. 

IF YOU ARE FACING A NO-HEAT EMERGENCY AFTERHOURS OR WHEN THE IS AGENCY IS CLOSED, PLEASE EMAIL AND CONTACT YOUR FUEL VENDOR DIRECTLY.